Terms & Conditions

Data Privacy and Security

When you order, we need to know your name, contact phone number, email address, mailing address, credit card number and expiry details. The requested information is for the purpose of order processing, order fulfilment and communication with you on your order status.  All the information supplied will be stored in a secure database and kept confidential. Besides Cusi Workshop Ltd, only our appointed handling agent and the respective credit card company will be using the information provided for order fulfilment purpose. No personal information will be disclosed to any outside organization for marketing or other usage.  



All prices shown on the product pages do not include shipping costs.  The actual shipping cost will be sent to you via email.  Please note that the consignee is required to pay all customs charges, import duties and taxes, and postal clearance fees where applicable at the destination.



Deliveries are sent out by our appointed handling agent.  You may expect delivery to take 5 working days within Hong Kong (please be noted that there is no delivery service in outlying islands, e.g. Cheung Chau, Discovery Bay, Ping Chau and Lantau Island etc.), and 7 – 14 working days for overseas shipments to major cities, starting from the date of payment received.  After order submission, a confirmation message will be shown.  For Hong Kong and Mainland China customers, our appointed handling agent will call you for delivery arrangement within 3 working days. For overseas customers, our appointed handling agent will send you an email or call you with shipping details within 5 working days.  Please note that items cannot be delivered to PO Boxes.  Please be reminded that due to license issue, delivery may take longer if orders including textile items.



For any purchase made within Hong Kong and Mainland China, payment can be made by cash deposit or Alipay.  For purchase made outside of Hong Kong, payment can be made by Alipay only.  There is no surcharge for shopping at Cusi Shop.  Payment will be made in Hong Kong dollars (HKD) or Chinese Yuan (CNY) which is also known as Renminbi (RMB).



All items offered by Cusi Shop are quality guaranteed.  If items are found defective upon receipt, please email the photos of the product to info@cusicusi.com within 24 hours after receipt of the item(s).  We will then follow up with you.  Please return back the product only after our reply.  After looking into the matter, if a replacement is to be made, you will receive a replacement of the same product in original packaging.  For your protection, we recommend you to use insured parcel post for shipment and retain the receipt.  International returns will only be accepted by prepaid parcel post.  Please include your email address if possible, your contact phone / fax number, together with your returned item(s) so that our handling agent can notify you via email once we have received and processed the returned item(s).  



All orders received will be processed immediately and cannot be cancelled and no refund will be made, unless the requested items are out of stock.

The above terms and conditions shall be construed in accordance with and governed by the Law of Hong Kong. In case of any dispute, the decision of Cusi Workshop Ltd is final and conclusive.


Cusi Workshop Ltd reserves the right to change the Terms & Conditions without prior notice.